Terms & Conditions

First Class Group Ltd Westbrook Interiors

If you do not accept these terms, you will not be able to order any Products from our Site.

About us

You are purchasing products from Westbrook Interiors. Westbrook Interiors is a brand name of First Class Group Ltd and www.westbrookinteriors.co.uk is a website operated on behalf of First Class Group Ltd. Your contract is with First Class Group Ltd.(we, us, our).

We are registered in England and Wales under company number 10839816.

These terms and conditions of sale apply to all products (Products) supplied online by Westbrook Interiors.

These terms and conditions do not affect your statutory rights.

About you

By placing an order through our Site, you confirm that you are at least 18 years old and legally capable of entering into binding contracts, and that you fully understand and agree all of these terms and conditions insofar as they relate to you. You must bear the risks associated with the use of the Internet.

In placing an order with us, it will be necessary for you to submit personal information. We take your privacy very seriously and will treat all of your personal information in accordance with UK data protection law.

How the contract is formed between you and us

After placing an order, you will receive an email from us acknowledging that we have received your order. All orders are subject to acceptance by us.

We will confirm acceptance to you by sending you an email that confirms that the order has been accepted by us and that the order is being processed (Process Confirmation). The contract between us (Contract) will only be formed when we send you the Process Confirmation. We will send you a further email when the Products are dispatched.

Where you have placed an order for more than one Product, the Contract will relate only to those Products whose process we have confirmed in the Process Confirmation. We will not be obliged to supply any other Products which may have been part of your order until we have issued you with separate Process Confirmations.

Cookies

To assist your navigation of our Site and our prevention of fraud we may send cookies from our Site to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server. You may choose to disallow cookies via your browser but our Site may not work properly as a result.

General

  1. If either party fails or delays, at any time during the term of a Contract, to insist upon strict performance of any of its obligations under the Contract or any of these terms, or if either party fails or delays to exercise any of the rights or remedies to which it is entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the other party from compliance with such obligations. A waiver of a breach of this Contract shall not constitute a waiver of any subsequent breach.
  2. If any of these terms or any provisions of a Contract are determined by any court or competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed. The remaining terms, conditions and provisions which will continue to be valid and enforceable to the fullest extent permitted by law.
  3. These terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
  4. You will be subject to the policies and terms in force at the time that you place an order for Products from us. We reserve the right to revise and amend these terms from time to time.
  5. Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Ordering

We would strongly recommend you order a sample prior to placing your order, to ensure the fabric or wallpaper is as expected. If an exact colour match is required please ask us to order a ‘Stock Cutting’ as there can be colour variations between batches of fabrics.

It is your responsibility to ensure the fabric is suitable for your needs.  No liability can be accepted for goods which deteriorate due to atmospheric conditions, stains, additional treatments, shrinkage, cleaning processes or installation

Our minimum order is 1mtr of fabric for the majority of products.  Above this, you can order fabric to one decimal place Eg: 4.2mtr

Minimum Order for wallpaper is 1 Roll

Fabrics to be used for Upholstery use will need to be FR treated to meet the correct standard in accordance to current British legislation. Some fabrics can alternatively be used with a barrier cloth to bring them up to the Furniture and Furnishings Fire Safety regulations. Please get in touch for more information.

  • Once an order has been placed, you will receive an order confirmation by email.  We will contact you ASAP should there be a problem in processing your order and you will have the opportunity to cancel your order.
  • Made to measure Products are exempt from the Consumer Contracts Regulations and can only be returned if faulty or not made to the specification given.

In the event that a Made to Measure product is faulty, we will (at our discretion) either remedy the error or refund the order.

Curtains may shrink or relax when hung due to atmospheric conditions. We are unable to accept responsibility for changes such as these once the curtains are hung.

Delivery & Returns

Delivery Charges

The majority of our orders fall into one of the categories below:

Medium Items
1m Fabric (Except Velvets), Roman Blind Brackets £3.50

1m Fabric orders will be folded and posted at a cost of £3.50,

Velvet fabrics need to be sent out on a roll and will be charged at £7.95

Large Items
Wallpapers, Roman Blind Tracks, Fabrics, Curtains etc see personal estimate

All our Prices include Vat at the current rate of 20%

Please feel free to add your selected items to the cart to view the delivery cost, prior to placing your order. No personal information needs to be entered for this.

Delivery Times

For standard deliveries please allow 3-5 working days. For deliveries to Northern Ireland & Eire outside of the standard UK area 7-10 working days should be allowed.

Please Note: that at busy times such as around Christmas and New Year our delivery times may be longer due to both the Manufacturers and Couriers dealing with a backlog of orders.

Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific time scale please contact us either through our Contacts Page or on Tel: 01420 80616 and we will be able to advise you further. We recommend that you do not book a decorator or installer before you have received your order.

Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days. No further carriage charges will be incurred.

Delays

If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a full refund, select an alternative, or wait for the item to come back into stock.

If we are advised by the Manufacturer that there will be a delay in dispatching your order, we will notify you as soon as possible, and you will have the opportunity to cancel your order for a full refund.

Delivery Addresses

We can deliver to an address other than your billing address, and we would recommend that you choose a delivery address where it is likely that there will be someone present to accept deliveries on working days, eg. a place of work.  Deliveries must be signed for.

Delivery Procedure

All goods received must be fully inspected and any discrepancies, damages, shortages or defects must be notified to us within 7 days of delivery. Please check all packaging for damage upon delivery.

Damaged Parcels MUST be signed for as damaged.

Returns Policy

Please contact us ASAP if you have any queries with the goods you’ve received. No returns can be accepted without prior arrangement with ourselves.

Damaged Parcels must be signed for as Damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt. In the unlikely event that you receive goods which are faulty, please contact us ASAP and we will arrange your replacement.

If you are arranging for a fabric to be FR Treated / Backcoated / Scotchguarded in any way (not by us) you must ensure it is thoroughly checked prior to treatment.

Cancellation of a non-bespoke order MUST be made in writing either by Email or Post within 48 Hours. (we recommend you obtain a proof of posting).

For the return of non-faulty goods you must contact us within 10 working days of receipt.  Items must be well packaged and returned in saleable condition.  A refund of the original cost charged (including basic carriage) will be given, however, the cost of returning the parcel / goods is payable by the customer.  Please note a handling charge may be applicable. We can arrange a collection if required, your refund upon receipt of the returned goods, will have a collection charge of £20 deducted to return the product. (Rugs @ £25).

Should you realise you have ordered incorrectly, please contact us immediately.

Made to Measure Orders

Made to Measure products are exempt from the standard Consumer Contracts Regulations, and cannot be cancelled once you have received confirmation of your order.

All Paints are mixed-to-order therefore would class as a bespoke product.

All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given. We do not take responsibility for Items made to customer’s faulty measurements.

In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.

How can I cancel an order

Our Products are made to your specifications and once you have received a Process Confirmation from us, you will be unable to cancel the order. However, if you change your mind before receiving a Process Confirmation, please contact us by telephone on 0142080616 or email at sales@westbrookinteriors.co.uk to cancel the order. Please note that we will usually issue a Process Confirmation within 24 hours of receipt of your order. We will refund any sums paid as soon as possible and in any event within 30 days of receiving your cancellation.

Data Protection

All personal information you provide us with will be held securely and in strict confidence.  This information will only be used lawfully in accordance with the Data Protection Act 2018.

Copyright

All rights, including copyright, on this website www.westbrookinteriors.co.uk are owned or controlled for our purposes.

You are only permitted to use these images/content for non-commercial use. You are forbidden to copy, use, and broadcast or download these images/content for any purpose without express written permission from First Class Group Ltd.

Price and offers

All weights & dimensions quoted are approximate.

We reserve the right to withdraw from a sale that has a price error.

Whilst every effort is made to ensure that our photographs of products are as close to the original as possible, there may be variations between the colours on screen due to circumstances beyond our control eg: monitor resolution or contrast, software configuration & settings.

VAT: We are a UK retailer and purchases through our site are subject to Vat at UK rates currently 20%.  All prices include this.

While we take every effort to ensure our prices are accurate errors may occur. We will verify prices when processing your order and if an error has occurred in our prices then we will let you know as soon as practicable after you have placed the order and let you decide if you wish to continue with the order.

We may change our prices at any time but this will not affect any order that you have already placed with us.

Payment for all products must be made by credit or debit card in UK pounds sterling.

All offer order codes remain our property, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

Our Rights & Liability

We are unable to accept liability for:

●      Late delivery, we would recommend you ensure you have received & thoroughly checked your goods prior to booking any further services Eg: Decorator/installer.  We are unable to accept any liability for delays or cancellation charges.

●      Loss or perceived loss due to shrinkage, from cleaning, incorrect usage, fabric treatments or deterioration.

●      Faults found in fabric once the fabric has been Cut, Made up or Treated (not by ourselves) in any way.  It is your responsibility to thoroughly check the fabric prior to cutting for faults, length, pattern repeat, colour & design even if the fabric is sent to another delivery address.

All sizes stated (including curtains) are approximate within a tolerance of 1.5 centimetres.

Up to 5% shrinkage can occur due to variations in atmospheric conditions or dry cleaning

Fabrics & silks are a natural product, and as such contain slubs and weave irregularities.  These should not be viewed as defects/faults as this is an inherent characteristic of cloth.

Natural silk is not colour fast and should be protected from the light with a good quality lining & interlining, and perhaps with the additional use of blinds.  We recommend that it is not used in circumstances where it is exposed to direct or reflective sun or artificial light and in particular in rooms with a south facing aspect. Weaving variations, slubs, vertical lines & knots will occur as they are a characteristic of silk and add to the sophisticated lustre and texture and should not be considered as faults.

Wallpapers should be checked thoroughly through each roll prior to cutting & hanging. We are unable to accept liability once the wallpaper has been cut / hung.

We will always provide wallpapers from the same batch as colour variations can occur. Please ensure you order sufficient for your needs as we may not be able to provide the same batch in the future.

Modern Slavery Act Compliance Statement

Definitions

Modern slavery encompasses: – Human trafficking; – Forced work, through mental or physical threat; – Being owned or controlled by an employer through mental or physical abuse or the threat of abuse; – Being dehumanised, treated as a commodity or being bought or sold as property; – Being physically constrained or to have restriction placed on freedom of movement.

Commitment

Westbrook Interiors acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions in the Modern Slavery Act 2015. We do not knowingly enter into business with any other organisation, in the UK or abroad, which supports or is found to involve itself in slavery, servitude and forced or compulsory labour. No labour provided to us in the pursuance of the provision of its own services is obtained by means of slavery or human trafficking. The Group strictly adheres to the standards required in relation to its responsibilities under the relevant employment legislation.

Employees

Our working practices respect and uphold all human rights for our employees and contractors. This approach also extends to the employees of suppliers working on our sites. Senior managers have been provided training on the requirements under the Modern Slavery Act.  If there are any genuine concerns about any wrongdoing or breaches of law, these concerns can be raised in confidence through the whistle-blower process.

Supplier Due Diligence

As the Act is still relatively new, there is an ongoing education process to ensure that all of the suppliers in our supply chain are aware of the requirements and are then pro-actively monitoring their business operations / supply chain for instances of non-compliance. To date, we have not identified any act of non-compliance with the requirements of the Modern Slavery Act. We have defined standard supplier terms and conditions covering the requirements under the Modern Slavery Act 2015 and other UK legislations. They are in the process of being implemented for key / first tier suppliers.

Next Steps

We are currently reviewing our supply chain protocols and will be implementing specific measures to ensure that our obligations under the Modern Slavery Act are disseminated through our supply chain. These measures will include: Continuing work to identify and assess any key risk areas in our supply chains. Contacting all critical suppliers to affirm our zero tolerance approach to human rights abuses and requesting details of their due diligence procedures both for internal compliance and within their own supply chains. Making available to all employees, contractors, suppliers and other relevant stakeholders: a code of conduct setting out the Group’s standards including our commitment towards human slavery and trafficking laws, anti-corruption, environmental protection, ethical conduct and diversity and inclusion. Our whistle-blowers policy. This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015.

Company Information

First Class Group Ltd

11 Westbrook Walk

Alton

Hampshire

GU34 1HZ

Tel: 01420 80616

Email: sales@westbrookinteriors.co.uk

 

First Class Group Ltd T/A Westbrook Interiors is a Company Registered in England & Wales.

Company Reg No: 10839816    VAT: 273874367

Registered Office: Savvy Accountancy, Kenward House, High Street, Hartley Wintney, Hampshire, United Kingdom, RG27 8NY

 

 

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